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Welcome!
Since
our November acquisition of Keystone Business Machines,
we have been extremely busy integrating our two organizations.
Our #1 goal is to create synergy between both organizations
to ensure that we can provide you, our valued customer,
the premier service and support you deserve.
During
the next few months we will continue to keep you informed
of any changes in our business process as they happen.
These
changes will allow you to save time with a more efficient
process and ultimately allow us to provide an even more
timely service response. Our customers are our #1 priority
and every effort is being made to ensure that it is
evident in our service and support of your business
needs.
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Phone
Number for Service
1-800-321-4846
Phone
Number for Supplies
1-800-782-4121
These
800 numbers, effective immediately, represent ComDoc’s centralized
support center to include our internal Help Desk.
Utilizing
these numbers will help us service you more efficiently and
allow us to deploy our service force of 40 strong in the Pittsburgh
Market Place.
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Over the
next few months we will be forwarding additional information
about our web based CustomerCenter. This tool uses the latest
Internet technologies to allow you to Enter Meter Reads, Request
Service, Track Supply Orders, and more online, anytime. In
the future, we plan to add the ability to request bundled
supplies and order other supplies online as well.
To find
out more about the CustomerCenter or ComDoc in general, go
to www.comdocinc.com
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Our contract
periods run from the first of the month to the last day of
the month. The change, effective 3/1/06, will be in your billing
and renewal dates:
| If
your Billing and Renewal date is: |
Your
new Billing & Renewal Date will be: |
| 10th
of Each Month |
1st
of the Same Month |
| 20th
or 30th of Each Month or Quarter |
1st
of the Following Month |
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Letter
from
Michael J. O’Toole, Branch Manager
Read
the letter
Meter
Information
Meters are reconciled using the last day of the month, billed
in arrears. You will be receiving a request for meter reading(s)
on either a yellow or pink letter which asks you to take the
read on the last day of the month. This letter can then be
mailed back at our expense, faxed or you can register in our
CustomerCenter to receive the request and enter your read(s)
online. ComDoc invoice payments should be mailed to: ComDoc,
Inc., PO Box 1573, Akron, OH 44309-1573. You may call 1-800-287-7893,
ext. 8597 with any contract setup or billing questions.
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